How a project works
This is the whole sequence, from the first email to the site being yours. You should know what happens, what you have to do yourself and what applies afterwards, before you even get in touch.
Step by step
Eight steps. You know what applies before each one begins.
First
1Contact and a walkthrough
You get in touch and say which business it concerns. We go through what you need, which pages are involved and what the site should get the visitor to do. I also make a free sketch of your front page, so you see a proposal before you decide.
Then
2A quote with a clear scope
You get a fixed price and a written list of what is included: which pages, which functions and how many review rounds. A review round is one pass where you collect your changes and I make them. If something is not in the quote, it is not included.
Before we start
3Agreement and deposit
You approve the agreement digitally. Then 30 % of the sum is paid as a deposit, meaning a part payment in advance. Only after that do I start building. The rest is invoiced on delivery.
You supply
4Words, pictures and logo
You get a link to a form where you fill in what goes on the site: the business details, opening hours, texts and prices. Pictures and the logo you email. I say which formats I need and help with cropping pictures. Building cannot really get going until the material is in place, so this step often decides how long the whole thing takes.
While building
5Design and two review rounds
I build the site and show it at a link you can open whenever you like. You collect your changes and send them one round at a time. Two such rounds are included in the price.
On delivery
6Inspection and approval
When the site is finished you have 30 days to go through it and say if anything does not match the quote. If I hear nothing within that time, the site counts as approved.
On final payment
7Handover of logins
Once the final invoice is paid you get all logins and files: domain, hosting and the accounts belonging to the site. Then everything is yours.
Afterwards
8A fault period of 30 days
If within 30 days of approval you find something that does not work as the quote says, I put it right at no cost. New wishes are a different thing, that is additional work.
What is included
With nothing added to the invoice.
- 01
What the quote says
The pages and functions listed there, at the fixed price you have approved.
- 02
Two review rounds
Passes where you collect your changes and I make them before the site is published.
- 03
Basic search engine optimisation
Headings, page titles and descriptions that match what customers search for, a sitemap that shows Google which pages exist, and pages that load quickly. That is the groundwork, not continuous work on climbing the results.
- 04
Built for the phone
The site is built for the phone screen first and the desktop screen after, because most visitors arrive on a phone.
- 05
A cookie notice if the site tracks
If the site is to have visitor statistics or other scripts that follow visitors, I build in a notice that blocks the tracking until the visitor has said yes. If the site tracks nothing, no notice is needed, and then I do not put one there.
What is not included
Better to know now than to find it on the invoice.
- 01
Words and pictures
The content comes from you, unless we have agreed otherwise. I say what is needed and crop the pictures, but I do not write the words and I do not photograph for you.
- 02
Privacy policy and other legal texts
I am not a lawyer and I do not write your legal texts. You produce those yourselves or with someone who knows the field. Once you have them, I put them on the site.
- 03
Updates and hosting after delivery
Once the site is approved and handed over you look after it, unless you have signed a hosting agreement. The levels are listed under Services and prices.
- 04
Costs to others
Domain, hosting, licences for typefaces or images, and fees for payment and booking services you pay directly to whoever supplies them. They sit outside my price and stand in your own name.
Who owns what
Everything the site stands on is registered in your company name, with you as the main account. The reason is simple: you should never have to go through me to reach your own site, and you should be able to change supplier without losing anything.
In your name
The domain
Your web address is registered to your company. You are the holder and can move it wherever you like.
In your name
The hosting
The account with whoever stores the site files is taken out in your name. I get access so I can work; you own the account.
In your name
The email
Your addresses and the account they sit in belong to you. I cannot reach the inbox.
In your name
The payment service
The agreement with the payment provider is between you and them. The money goes straight to your account, never through me.
In your name
Analytics accounts
If the site has visitor statistics or a Google business profile, they stand in your name. You see your own figures without asking me.
In your name
The main account
Wherever there is administrator access, you hold it. I add myself as a user, not as an owner.
After launch
What happens once the site is handed over, and what you can hand back to me.
Once the site is approved, paid for and handed over, the responsibility is yours. In practice that means three things: updating what needs updating, taking copies of the site at regular intervals, and keeping track of the passwords for domain, hosting and the other accounts.
I build without heavy add on programs, so there is rarely much that has to be updated. But the certificate that gives the padlock in the address bar needs renewing, the domain needs paying before it runs out, and a copy is a good thing to have on the day something goes wrong.
If you would rather not think about it, there are two optional hosting levels. Watch means I look after hosting, the certificate and copies, and keep an eye on the domain being renewed. Care is the same, plus changes are included: email new prices or altered opening hours and it is up within one working day.
Both are optional and can be cancelled. If you do without them the site carries on working. You only pay for the domain.
- You are responsible forUpdates, copies of the site and the passwords to your accounts.
- I am responsible forThat what the quote says works, and for putting faults right during the fault period.
- With hostingI take over hosting, the certificate and copies. You still own everything.
- Without hostingThe site works as usual. If you need help later, you get a price for it.
Common questions
Cannot find the answer? Email me and I will reply.
This is a summary in plain language. What formally applies between us is set out in the agreement you sign.